Sneakers/DVMAX News
DVMAX Practice 7.11 Released
DVMax eCare
SafeData
New Enhancements for DVMAX Practice 7.10
Web Based Support Options
Online Demonstrations of DVMAX
Sound Technologiesand Sneakers Software
DVMAX Practice 7.11 Released
Moving information quickly and accurately is the backbone of your practice, and is vital for good patient care. It’s also important for you to remain competitive. DVMAX v7.0.11 provides a variety of work-saving enhancements and features to help you achieve complete connectivity with your clients and services. The power of DVMAX is in its versatility. We’re working hard to serve your practice’s information needs.
For more information, refer to the DVMAX 7.0.11 Release Notes, or contact your DVMAX representative.
Better Medicine through Better Software
DVMax eCare
DVMax eCare is a Web based, on-demand remote control application that lets technical support staff reach out over the Web to observe and resolve users’ questions and problems. DVMax eCare complements our existing support systems.
Robust security and real-time control deliver a proven customer care solution that allows the support staff to work more effectively with users, and provides a positive, successful experience for DVMAX clients with any type of system configuration.
Benefits of eCare
• Eliminates customer frustration by allowing them to “show” rather than “tell”
• Supports both Windows and Macintosh
computers
• Speeds the support understanding of the problem or question, and the solution as well, reducing call duration
• Gets DVMax users up and running quickly, improving satisfaction & productivity.
SafeData
Our DVMAX SafeData Program has been online for over a year now and has been a great success. This service performs automatic FTP uploads and/or monitoring of your practice’s regular DVMAX data backups.
With the data upload options, uploads of your backups are sent automatically to our secure server weekly or monthly using a program that runs on the DVMAX Server computer in your practice. With the daily monitoring plan the software verifies the successful execution of the DVMax Backup each day on your server and reports the status to our Support Database. In case of a problem, your practice is contacted the next day by our support technicians, and corrective steps can be taken with your staff or computer technicians.
All SafeData plans include 2 data integrity checks per year on your data. These routine checks will help diagnose data integrity problems before they generate lost income and system down time. These checks are performed on a copy of your data and do not require any downtime or activity at your practice.
New Enhancements for DVMAX Practice 7.10
Version 7.0.10 will include new enhancements that will improve the overall functionality of DVMAX version 7. Please look out for updates in the next newsletter or check in to your users site at users.dvmax.com Enhancements include:
Lifelearn Integration
DVMAX now provides licensing and support for the Lifelearn series of Client Educational Handouts from Lifelearn, Inc. Use these thorough and sophisticated handouts to educate your clients on a wide range of veterinary conditions and treatments. With the new version of DVMAX the documents can appear automatically for you to print out for your clients.
Support Added for the Abaxis Vetscan 2
The DVMAX v7.0.10 release includes support for the new Abaxis VS2 lab instrument. The VS2 is an innovative state-of-the-art chemistry, electrolyte, immunoassay, and blood gas analyzer with a small footprint for easy in-office use. The VS2 connects directly to your USB port using included driver software, and delivers results quickly and easily to your DVMAX system.
Mac OS X Rounding Fixed
If you are running DVMAX under Mac OS X v10.4.8, you need to download and install the latest version of DVMAX v7.0.9 to solve a rounding problem introduced by the most recent OS X maintenance upgrade from Apple. This version of DVMAX is available now on your DVMAX User Site (http://users.dvmax.com). Note that this fix does require installing the upgrade on the terminals as well as on the server, and we recommend speaking with tech support before undertaking this upgrade.
Web Based Support Options
When you’re looking for additional info on common topics you can access our self-serve document system at this link: http://documents.dvmax.com. It provides answers to many common questions about the program, saving you the time of a call, and often providing documentation you can share with your staff.
Online web-based support is also available at your DVMAX User Site, which you can access at this link: http://users.dvmax.com. This site also allows you to enter support requests 24/7, as well as responding to follow-up questions on open cases on your schedule.
In addition, the DVMAX user forums are accessible at http://forums.dvmax.com. These forums allow you to get basic technical and informational questions answered by Technical staff and your peers who are using DVMAX. In addition, the DVMAX user forums are a great place to learn from other users’ experiences and take advantage of what they have learned and share on the forum.
Online Demonstrations for the latest version of DVMAX!
Weekly online demos of the latest version (7.0.10) are available for users thinking about upgrading and wanting to see the new features, as well as clients who are already on some version of 7.0 who may want to learn more about features they are not yet using. Contact joya@dvmax.com for demo dates and to make a reservation.
Sound Technologies, Inc, and Sneakers Software, Inc. announce the first Digital Radiography and Practice Management Software Integration
Sneakers Software, Inc. and Sound Technologies, Inc., the leading Digital Radiography company in the veterinary market, the veterinary industry’s #1 Ultrasound Company and Sneakers Software, Inc., makers of the DVMax Veterinary Practice Management software System announce the first integration of TruDR Digital Radiography and VetPACS Software with the DVMax Veterinary Practice Management Softwaresystem. Digital Radiography and Practice Management Software, available immediately! This integration facilitates the easy automatic sharing and storing of data between both systems, which, in turn, allows for the truly paperless practice.Here is a synopsis of how it works: Integration mechanism:
When an image is requested from within, the DVMax Veterinary Practice Management System data is sent DVMax Veterinary Practice Management System , the necessary patient, client, doctor and request information is sent directly automatically to the Sound Technology VetPACS system from DVMax Veterinary Practice Management Software. This automatic transfer of essential data eliminates the need to double enter this information into the PACS system – no more double-entry!. Once the data is automatically passed to the PACS system, the study can be performed. Upon completion, the user Sound Technologies PACS system simply sends the study information back into DVMax, and the studies are now stored and viewable in DVMax, and the cycle is now complete!
By eliminating the manual steps of double entry in both systems, Sound Technologies and Sneakers Software, Inc. have introduced the first truly automated system integration between a veterinary practice management software system and a PACS Digital Radiography system. This automation will serve to decrease labor costs, eliminate mistakes, and provide an even higher return on investment for your Digital Radiography solution.
Please come to our booths at the NAVC in Orlando, FL at the NAVC January 9th through the 12th for a presentation of this exciting integration between Sound Technologies and Sneakers Software., Inc.
Sound Technologies is the veterinary industry’s #1 Digital Imaging Company, generating revenues over $28 million per year in market leading Ultrasound, Digital Radiography, Education, Mobile Specialist, Telemedicine, and PACS Solutions business units. Founded in 1996, Sound Technologies is staffed by over 60 full-time professionals dedicated exclusively to the field of veterinary imaging and education. More Info |
